eSim WL ("we," "us," or "our") operates the website https://esimwl.com and provides white-label eSIM platform services for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.
1. Information We Collect
Personal Information
When you submit a partner inquiry, create an account, or contact us, we may collect:
- Full name
- Email address
- Company or brand name
- Website URL
- Country of residence
- Expected business volume
- Account credentials
Automatically Collected Information
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website URLs
- Device identifiers
2. How We Use Your Information
We use the information we collect to:
- Process partner inquiries and provision white-label platforms
- Manage your account and provide customer support
- Process payments securely through our payment providers
- Send order confirmations, platform updates, and service notifications
- Improve our website, services, and user experience
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
- Send promotional communications (only with your consent)
3. Third-Party Services
We share your information with the following third-party service providers, strictly to the extent necessary to deliver our services:
- Payment processors — Process payments for platform services. Each processor's privacy policy governs their handling of your payment data.
- eSIMAccess — Our wholesale eSIM provider. We share necessary device information to provision and activate eSIM profiles for your customers.
- SMTP2GO — Our email delivery provider for transactional and notification emails.
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
4. Cookies and Analytics
We use cookies and similar tracking technologies to:
- Maintain your session and authentication state
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve site performance and user experience
You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:
- Account information is retained while your account remains active
- Partner inquiry records are retained for 3 years
- Order and transaction records are retained for 7 years for tax and legal compliance
- Customer support communications are retained for 3 years
- Analytics data is retained in anonymized form indefinitely
Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.
6. Your Rights
You have the following rights regarding your personal data:
- Right of Access — Request a copy of the personal data we hold about you
- Right to Rectification — Request correction of inaccurate or incomplete data
- Right to Erasure — Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing — Request limitation of how we process your data
- Right to Data Portability — Receive your data in a structured, machine-readable format
- Right to Object — Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at admin@esimwl.com. We will respond to your request within 30 days.
7. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data in transit
- Encrypted storage of sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication for internal systems
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. GDPR Compliance
For users in the European Economic Area (EEA), we process personal data under the following legal bases:
- Contract Performance — Processing necessary to deliver our white-label platform services
- Legitimate Interests — Processing for fraud prevention, service improvement, and security
- Consent — Processing for marketing communications and non-essential cookies
- Legal Obligation — Processing required to comply with applicable laws
If you are located in the EEA and believe we have infringed your data protection rights, you have the right to lodge a complaint with your local data protection supervisory authority.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions where applicable.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
eSim WL
Email: admin@esimwl.com
Website: https://esimwl.com
